Guests and hosts must notify BokinStay of its intent to cancel the Reservation no less than 30 days in advance of the Start Date of the Reservation.

Original payment method refund policy:

If BokinStay should need to cancel the booking, the guest will receive a 90% refund. If the guest requests cancellation before 30 days before arrival, the guest receives an 80% refund for the amount paid (20% transaction fee will be deducted),. Canceling within 30 days, 50% will be refunded to the original payment method . cancel Within 7 days, it is nonrefundable . Service fees are nonrefundable. 

BokinStay wallet refund policy:

If BokinStay should need to cancel the booking, the full refund will be made to the guest BokinStay wallet. If the guest requests cancellation before 30 days before arrival, the guest receives a full refund into their BokinStay wallet,. Canceling within 30 days, guest will receive a full refund into their BokinStay wallet. cancel Within 7 days, guest will receive a 50% refund into their BokinStay wallet . Service fees are Refundable. 

Guest can use their wallet balance at anytime to pay for another booking from any BokinStay host or transfer their wallet balance to their family and friends BokinStay wallet which they can use to pay for their own booking on our site. the balance on Guest BokinStay wallet does not expire and can be used for future booking, renting on our site.

Hosts that cancel booking at any time are subjected to $43 cancellation fees per booking that is canceled which will be deducted from the host account before payment is made to the host.